Refund Policy / Home
You are entitled to a refund or repair or exchange or credit if the products you have bought are:
When you buy, you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy. Please keep a copy of your purchase order as proof of purchase. If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. The Customer will incur the cost of return postage and be credited the purchase price only.
Our courier will endeavour to supply you with the product you have ordered from us in the condition that the goods were dispatched. However on occasion goods may be damaged in transit to you. If this occurs, please either email us using our contact page or call our customer service team on (07) 3889 9400
The Australian Academy of Music is proud to offer our customers high quality products. We will endeavour to supply you with product you have ordered in good condition. Due to the high quality control of our suppliers and our team, it is very rare that a product will be faulty, but if you have any concerns please contact us immediately so we can rectify the issue.
In the event of an item that has to be returned due to being faulty, you will be issued with a Return Authorisation Number and a return address label via email which is to be attached on the outside of the returned package. At the same time you will be given the address to return the package to. It may be us, the distributor of the product, or the authorised repairer. In the event an item has to be returned to us all freight costs are to be borne by the purchaser.
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We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.