Refund Policy

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Refund Policy

You are entitled to a refund or repair or exchange or credit if the products you have bought are:

  • faulty;
  • significantly different to those shown or described to you; or
  • not doing what they are supposed to do.

When you buy, you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy. Please keep a copy of your purchase order as proof of purchase. If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. The Customer will incur the cost of return postage and be credited the purchase price only.

Products Damaged in Transit

Our courier will endeavour to supply you with the product you have ordered from us in the condition that the goods were dispatched. However on occasion goods may be damaged in transit to you. If this occurs, please either email us using our contact page or call our customer service team on (07) 3889 9400

Faulty Products

The Australian Academy of Music is proud to offer our customers high quality products. We will endeavour to supply you with product you have ordered in good condition. Due to the high quality control of our suppliers and our team, it is very rare that a product will be faulty, but if you have any concerns please contact us immediately so we can rectify the issue.


In the event of an item that has to be returned due to being faulty, you will be issued with a Return Authorisation Number and a return address label via email which is to be attached on the outside of the returned package. At the same time you will be given the address to return the package to. It may be us, the distributor of the product, or the authorised repairer. In the event an item has to be returned to us all freight costs are to be borne by the purchaser.

Limitation of Liability

Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.
While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.
We reserve the right to amend or supplement the information supplied on this website without prior notice. Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.
We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.